CUSTOMER SERVICE
 
 
Phone: (312) 733-9604
 
 
IMPS LLC
1301 W. Madison St. #526
CHICAGO, IL, 60607-1953
 
 
 
 
ORDER STATUS
Check the status of your online orders.
 
 

RETURN POLICY
 

How do I return something to IMPS LLC?
At IMPS LLC, we stand behind our merchandise 100%.
 
When returning items:
1.  All returned items must be in the original packaging.
2.  Any items returned for reasons other than defects must be unused and in the original packaging. 
3.  We will not give a credit or refund for used merchandise.
4.  If you have received a defective item from us, return the item and a copy of your invoice. 
     Please inform us which you prefer:  a replacement item or a refund for the defective merchandise.

For orders that are damaged in shipping:
Please notify us immediately so we can take the proper steps to replace the damaged merchandise.
If you have questions about a return, please call us at (312) 733-9604 or e-mail
skc@thetimp.com .
 
 
 
OUR GUARANTEE
 
IMPS LLC stands behind our products and guarantees your satisfaction.
 
We guarantee our products.
IMPS LLC promises to deliver high-quality products in good condition. If, for any reason, your purchase is not satisfactory, we will gladly replace it or refund your money (excluding delivery charges). Simply return your merchandise with the original paperwork and packaging within 30 days of receiving your order. We promise to process your request in a timely manner.
 
We guarantee first-class customer service.
IMPS LLC is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact us at (312) 733-9604 or e-mail
skc@thetimp.com .  We will respond to or acknowledge your inquiry within two business days.
 
We guarantee your security.
Every time you shop with IMPS LLC, you are backed by our security guarantee. When you are shopping at IMPS LLC, you are shopping on our secure server, which encrypts all of your personal information, including name, address and credit card number. All credit card transactions made on the IMPS LLC Web site are protected using industry standard SSL Security.  All IMPS LLC credit card transactions are cleared through our secure servers that are protected from fraud with a certificate from Verisign.
 
To view certificate information in Windows Internet Explorer: While in our secure order area, right-click on the bottom portion of one of our checkout pages and select the Properties item. In the Property Sheet window that appears, select the Certificates button to see certificate information. Please note: the Macintosh version of Internet Explorer does not support this functionality.
 
To view certificate information in Netscape Navigator: While in our secure order area, right-click (control-click on the Macintosh) on the bottom portion of one of our checkout pages and select the Page Info item. 
 
We are so confident that your information cannot be compromised as a result of shopping at IMPS LLC, we guarantee your protection in the event of unauthorized interception and use of your credit card. If you think your credit card has been compromised as a result of shopping at IMPS LLC, please contact your credit card provider immediately. Most banks either cover all charges, or limit your liability to $50. We guarantee that if your card was compromised as a result of shopping at IMPS LLC and your bank does not cover all charges, we will compensate you for the amount of your liability, up to $50.